Privacy Policy
Philosophy of Personal Information Protection
SATOYA H.C. Corporation (hereinafter referred to as “SATOYA H.C.”) aims to be a company that is trusted by its customers based on the corporate philosophy of contributing to people’s health and a prosperous future society through the provision of pharmaceuticals and health-related products.
The personal information we obtain from our customers and our employees through our business activities (hereinafter referred to as “personal information”) is very important information to us. We recognize that the personal information we obtain from our customers through our business activities and the personal information of our employees (hereinafter referred to as “Personal Information”) are very important information assets of our company and that it is our important social responsibility to ensure the protection of such Personal Information.
Therefore, we handle personal information obtained through our business activities in accordance with the following policy to provide “peace of mind” to our customers and employees and to fulfill our social responsibility regarding the protection of personal information.
Policy
1. acquisition, use and provision of personal information
- We will acquire personal information through legal and fair means.
- We will use personal information only to the extent necessary to achieve the purpose of use.
- When providing personal information to a third party, we will obtain the prior consent of the person concerned.
- We will not use the acquired personal information for any other purpose.
- If it becomes necessary to use personal information for purposes other than those stated, we will obtain the consent of the individual before using the information for a new purpose. 2.
2. with respect to laws, national guidelines, and other norms (hereinafter referred to as “laws and regulations, etc.”) With respect to
- We will strive to keep abreast of laws and regulations related to the business of handling personal information, and will ensure that all employees engaged in our business (hereinafter referred to as “employees”) and business partners are aware of and comply with such laws and regulations.
3. security control of personal information
- We will take appropriate measures to prevent leakage of personal information through our computers, networks, facilities, and equipment.
- To ensure the prevention of loss or damage, we will prepare for disasters, failures, and the like. We will back up information and prepare for any contingency.
- We will conduct inspections and promptly correct any violations, incidents, or accidents that are discovered, and implement preventive measures to address any weaknesses.
- We will provide thorough safety training to all employees and business partners.
4. Complaints and consultations
- We will respond to inquiries appropriately and promptly.
5. Continuous Improvement
- In order to achieve our personal information protection policy, our personal information protection management system will be monitored and audited for compliance with internal regulations to detect violations, incidents, accidents, and weak points, and will be reviewed by the management. This will be reflected in management measures and internal rules, and efforts will be made to continuously improve the personal information protection management system.
- Improvements will be made in accordance with laws, regulations, and JIS Q 15001.
Date of enactment: August 1, 2009
Revised: September 20, 2011
SATOYA H.C. Corporation
Representative Director: Nobuyoshi Sato
Personal Information Inquiry Desk
5-1-15 Nishi-shinkoiwa, Katsushika-ku, Tokyo 124-0025, Japan
SATOYA H.C. Corporation Personal Information Inquiry Desk Shurayo Sato
TEL: 03-5875-7802 (weekdays from 10:00 to 16:00)
Disclosure of Personal Information Handling
1. Name of Business
SATOYA H.C. Corporation
5-1-15 Nishi-shinkoiwa, Katsushika-ku, Tokyo
Representative Director: Shuyoshi Sato
2. Personal information protection manager
Nobuyoshi Sato TEL: 03-5875-7802
3. Purpose of use when information is obtained other than directly from the person in writing
| Type of Personal Information | Purpose of Use | Subject to disclosure |
|---|---|---|
| Personal information entrusted by business partners | Shipping of products, etc., and inquiry services | No |
4．開示対象個人情報の種別と利用目的
| Type of Personal Information | Purpose of Use | Subject to disclosure |
|---|---|---|
| Supplier Information | Business management, various communications, billing and payment management | Yes |
| Interview Applicant Information | Recruitment (recruitment consideration, interviews, various communications) | Yes |
| Information on our employees | Personnel, general affairs, and various administrative duties | Yes |
| Purchaser Information | Business management, various communications, billing, and payment management services | Yes |
5．Procedures for Requests for Disclosure, etc. of Retained Personal Data or Records Provided to Third Parties
With respect to retained personal data or records provided to third parties held by the Company, the Company will respond to (1) Requests for disclosure, (2) Requests for notification of purpose of use, (3) Requests for correction, (4) Requests for addition, (5) Requests for deletion, (6) Requests for suspension of use or suspension of provision to third parties, etc. (hereinafter, (1) through (6) above are collectively referred to as “Requests for Disclosure, etc.”) from the individual or his/her representative. (6) above are collectively referred to as “Requests for Disclosure, etc.”). The procedures for responding to such requests are as follows.
1）requests for disclosure
For requests for disclosure, etc., please send the prescribed request form with the necessary documents attached by postal mail. When mailing the request form to us, please use a method that allows us to confirm a record of delivery, such as delivery recorded mail or registered mail.
We would appreciate it if you could write “Personal Information Request Form enclosed” in red ink on the envelope.
If you wish to request disclosure, etc. through electromagnetic procedures, please let us know. In principle, we will respond to your request.
2）Requests for notification of purpose of use
To make a request for disclosure, please fill out the “Request Form for Disclosure of Personal Information” and send it by mail together with one of the following documents that can verify your identity.
One of the following documents: driver’s license, copy of resident registration card (without permanent domicile), or health insurance card
*Please prepare a copy with the legal domicile portion illegible (e.g., by painting it out).
3）Requests for correction
If you wish to authorize a representative to make a Request for Disclosure, etc., please enclose the following documents in addition to the Personal Information Disclosure Request Form.
- Documents to verify the identity of the proxy (copy)
One of the following: driver’s license, copy of resident registration card (without permanent domicile), or health insurance card *Please prepare a copy with the permanent domicile made illegible (e.g., by painting it out).
- Power of Attorney
(Please have the person in question affix his/her seal to the power of attorney and attach a certificate of seal registration for the seal.
If the proxy is a legal representative such as a person with parental authority, a copy of the family register or extract from the family register showing the relationship to the principal, or a certificate of residence may be submitted in lieu of a letter of attorney).
4）Requests for addition
A handling fee of 500 yen (including tax) will be charged for each request for disclosure of personal information and notification of purpose of use. 500 yen in the form of a fixed postal money order must be enclosed with the submitted documents.
The customer is responsible for the cost of purchasing the fixed postal money order and postage to the Company.
If the fee is insufficient, or if the fee is not enclosed, we will assume that no request for disclosure or notification of purpose of use has been made.
5）Requests for deletion
We will respond to your request in writing to the address stated on your request form.
6）Requests for suspension of use or suspension of provision to third parties
In the following cases, we will not be able to disclose the personal information requested by the customer. If we decide not to disclose, etc., we will notify you to that effect and give the reason. Please note that the prescribed fee will be charged for non-disclosure and non-disclosure of the purpose of use.
- Cases in which the identity of the individual cannot be confirmed, such as when the address stated on the request form, the address stated on the documents used to confirm the identity of the individual, and the address registered with the Company do not match.
- When we are unable to confirm the right of representation of a representative when the representative makes a request.
- If the customer does not sign the personal information handling agreement on the request form
- When there is a deficiency in the prescribed documents submitted
- If the personal information held by the Company cannot be identified based on the contents of the request form
- When the subject of the request for disclosure does not fall under the category of personal information subject to disclosure
- When there is a risk of harm to the life, body, property, or other rights or interests of the person in question or a third party
- If there is a risk of causing significant hindrance to the proper conduct of the business of the business concerned
- If the disclosure would violate laws and regulations
7）About the Revision
This Procedure for Requesting Disclosure, etc. may be partially revised in order to protect customers’ personal information and to respond to changes in laws and regulations. Please confirm this procedure each time you make a request for disclosure, etc.
If you have any questions or need to request a “Request Form for Disclosure of Personal Information, etc.,” please contact us at the following address.
Contact for complaints and consultation regarding handling and disclosure of personal information
1-15, Nishi-shinkoiwa 5-chome, Katsushika-ku, Tokyo 124-0025, Japan
SATOYA H.C. Corporation
Phone: 03-5875-7802 (weekdays 10:00 – 16:00 except Saturdays, Sundays and national holidays)
Contact: Nobuyoshi Sato, Personal Information Complaints Consultation Desk
６．Measures taken for the safe management of retained personal data
1）Formulation of Basic Policy
To ensure the proper handling of personal data in our possession, we have formulated a “Personal Information Protection Policy” regarding “compliance with relevant laws, regulations, guidelines, etc.” and “contact point for handling questions and complaints.
2）Establishment of Rules for Handling Retained Personal Data
For each stage of acquisition, use, storage, provision, deletion/disposal, etc., of retained personal data, the Company has established personal information protection rules regarding handling methods, responsible persons/persons in charge, and their duties, etc.
3）Organizational security control measures
- In addition to appointing a person responsible for the handling of retained personal data, the Company clarifies the employees who handle retained personal data and the scope of retained personal data handled by such employees, and maintains a system for reporting to the person responsible in the event that a fact or indication of a violation of the law or handling regulations is detected.
- The Company conducts periodic self-inspections of the status of handling of retained personal data, as well as audits by other departments and outside parties.
4）Human security management measures
- Regular training is provided to employees on points to keep in mind regarding the handling of retained personal data.
- All employees are required to submit a written pledge regarding confidentiality of personal data, including retained personal data.
5）Physical security control measures
- In the area where retained personal data is handled, the Company controls the entry and exit of employees, restricts the equipment, etc. that they may bring into the area, and takes measures to prevent unauthorized persons from viewing retained personal data.
- We take measures to prevent theft or loss of equipment, electronic media, and documents that handle retained personal data, and we take measures to ensure that retained personal data cannot be easily identified when such equipment, electronic media, etc. are carried, including during transportation within the business site.
6）Technical safety control measures
- Access control is implemented to limit the scope of persons in charge and the personal information database, etc. handled.
- A mechanism is in place to protect the information systems that handle retained personal data from unauthorized external access or unauthorized software.
the end
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